How can I find a hotel on your website?

www.topchinatours.net provides a great number of Chinese hotels according to guests' choices. On the homepage of our website you can easily view 50 cities arranged in the order from A to Z, or find out your visit cities by "Hotel Search". Please freely click it, in the following questions your demands would be easily met.

CHINA HOTELS : http://www.Topchinatours.net/hotel/

How can I make a online- reservation ?

Our website designer plan a Booking form for you. When you lock a hotel, you will easily find it, After finishing the booking form,when you have also questions,please e-mail us to Info@topchinatours.net or Infocontact@topchinatours.net.
 
How do I make a reservation for someone else?

It follows the same procedures as booking for yourself.Only different is,you should give us the other’s e-mail address instead of yours.

Can I reserve a hotel room which is not shown on your website?

Our answer is yes, definitely. What you should do is to give us the related information.Such as hotel name, when check-in and check-out and room type ,email to Info@topchinatours.net or Infocontact@topchinatours.net. Or you can dial directedly 0086-29-8539-8419, or Fax 0086-29-8522-7821.

Can I indicate preferred bed and location of my room(Non-smoking room, King-sized-bed, Twin-bed, preferred floor, etc.)?

Naturely you can. You can leave us a massage in booking form or in a E-mail.Once getting your hotel booking information or e-mail, we will confirm it with the hotel according to your request. Generally speaking, requests for King-sized-bed and non-smoking room are only available on your arrival day, we cannot give you a 100% -guarantee.

Should I inform you the flight No. of arrival and leave?

Yes, if possible, please inform us. Generally, the hotel will not keep our reservation after 18:00 unless we offer your flight No. and arrival time. To ensure it at the hot season,please give us your flight No.and arrval time.

Can I make a reservation directly through the hotel itself?

Yes, you can make a booking through hotels directly. However, it is almost impossible for you to get a good price from the hotel , especially in hot season.

For this reason, we suggest you making the reservation through Topchinatours Booking Center, where you can get a lower price than from hotel; furthermore, you can book in more than one city.

Is the room rate per person or per night?

Generally speaking, room rate is quoted upon double occupancies per room/night. Taxes and extra fees are not included unless otherwise specified in the detailed rate rules. Extra bed charges extra if clients need to arrange it.

When is the right time to book a hotel?

You can book a hotel in 6 months before you arrive.In order to ensure, we recommend you to make a booking one month earlier, especially during the period of Chinese Spring Festival, Labor Day holiday, Chinese National Day holiday, and Canton Trade Fairs (Apr 14-30; Oct 14-31).

What should I do if my preferred rooms are not available?

We make a booking according to your submission.We will answer you within 24 hours through E-mail, Tel, or Fax. We would like to give you several options and at last help you find a satisfied one.

What should I do if there is some problem with a online- reservation ?

Not be hesitate to contact us.

Fax: 0086-29-8522-7821; Tel: 0086-29-8539-8419

How should I do with one more hotel booking?

For such a booking,you should one by one to fill in the booking form.Or you send us it to above number.


Hong long will my booking be confirmed?

Normally, When we get your submission,we will do with it and give you an answer as quickly as we can.However, your confirmation may be delayed if you send us after 18:00pm (Beijing Time). Because we work from 9:00 am to 18:00 pm everyday.

How could I know my booking has been confirmed?

After confirmation we will immediately send you a E-mail with booking details.You will be required to pay at hotel or us. Please make sure you give us correct e-mail. If you do not get our response within 24 hours, please contact us by e-mail, phone or fax.

Once accepting confirmation by Chinadiscounthotels, you should give us the information of your credit card within scheduled time .Or there is no gurantee to keep it.

Should I confirm my booking with the hotel directly?

To book through us save your time and money, at the same time avoid language problem.We will send you a valid hotel voucher for your reservation.

How can I pay for the booking?

Two ways to pay for it,

Pay at Hotel Reception:
If you are informed by E-mail to pay at hotel reception, you should pay for it by credit card or in cash at check-out time.

Prepayment:
If you are informed by email to pay to us, that means you should pay to us at least SEVEN days before you check in . The hotel booking during the period of Carton International Trade Fair or other International conferences you should arrange prepayment within schuled time.

We accept the prepayment by following ways:

1. by credit card --- way of payment, fast and safe;
2. by wire transfer..
   

You will be guided further after you confirm the reservation .

What type of credit cards do you accept?

We accept payment by Visa Card and Master Card.

Is it safe to use credit card?

Please take easy. To protect the guest’s private information,we suggest you filling in a Credit Card Information form with correct data, and then fax to us. Our hotel booking center will inform you as soon as we get it. ChinaDiscountHotels Booking Center will not reveal our guest' information to the third side at any time or on any condition.

Are taxes and breakfast included in the room price?

All the taxes such as the city construction fee (for instance: Construction Fee of Beijing City is 0.7$ per night per person) are not included in the room price . All the taxes should be paid at the hotel reception desk. The room rate only includes 15% service charges. In the price list, the item of breakfast will show you whether the room rate includes breakfast or not, speaking specifically, "Excluded" means the listed price does not include any breakfast, and "Included" means the listed price includes one or two breakfasts.

Does the room price always change during holidays?

Yes, during Chinese public holidays,most of the hotel price is rising up, a few keep unchanged. Generally, the hotels definite their holiday price about 30 days in advance, and we will update the prices on our website after we get it.

How can I cancel or change my confirmed reservation?

If you want to cancel or change your confirmed reservation, send you E-mail to ffcrc@topchinatours.net or fax to 0086-29-8522-4004.Or you can call us 0086-29-8539-8419 to cancel or change your reservation.


Are there any special price policies for the children?

According to the International Guide Regulations of Hotel Business, person younger than 12-years-old are defined as children. Price policies for children are:
Charge is free for children, who share the same room with their parents without extra bed; Children with extra bed will be charged according to the listed price. Breakfast for children usually charges half of the adult’s . Children occupying a bed pay the same as the adult.

How do I get to the hotel?

For each hotel on http://www.topchinatours.net, we provide the hotel with telephone number and address in both Chinese and English. Moreover, a E-map help you find the location of the Hotel.

Could you plan pick-up at Airport?

Yes, we can. If you need airport pick-up, please leave words in your booking form with your exact information (Flight No, Arrival Time). We will arrange it for you.

When should I check-in and check-out?